Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 2 weeks

Hi I have been trying to get through to customer service with out much luck. I orderd a contract phone but have now been waiting g for it for two weeks, tracking number status hasn't changed sine waiting at the depot. 02 tracking says its complete.

Resolved! I’ve been over charged by 02

O2 have been over charging me for months I’ve been unable to get through to anyone for months messenger’s service says it’s to busy and when I finally got through on the phone the lady said the system was down and placed me on hold… that was 1hr:45mi...

Resolved! Can someone from 02 please all my phone...I need help but not getting any calls out

Can an advisor please call me...I need help...

Resolved! Cant contact any advisors

I need my phone number transferring from my previous service provider before they extend my old contract, EE will only end my contract after o2 have moved my number across. I have submitted the form twice over the past week and have had nothing back ...

Resolved! My bill

I cancelled the whole son card so why am I still getting charged I spoke to someone on the phone and they told me they have cancelled the sim card and direct debit to come out from my account so why am I still getting billed for this sim card

Resolved! Changing to a SIM card only contract

I have purchased a SIM card only contract and have had the new SIM card and activated it. O2 said that I did not have to change the SIM card for the new one. I now have my original contract still active with my original mobile number and also have th...

Resolved! airtime bill

Since I fully paid for my phone , my airtime bill has doubled, and i hardly use it, why is this

Resolved! Bill

How much is my bill

Resolved! New sim

Hi I want to change from an iPhone SE 2020 to an iPhone 11 keep the same number. Do I need anew sim

Resolved! to o2 customer services

Hello. I have had issues with my disability benefits which has meant a delay in me receiving my usual payments. This has left me in severe financial hardship and unable to pay any bills, including my phone bill. You have cut off my outgoing calls, in...

O2

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