Late payment

[Rob1970]

I called on the 21st of January telling you that I was very poorly & in hospital. We agreed that my payment could be delayed until the 26th January.  I thought this payment would be taken automatically from my account. I have come out of hospital to find letters about cancelling my account. I'm supposed to be avoiding stress at all costs & this is not helping. Can I please pay £30 now & the rest on 26th February. I need my phone especially when I'm in hospital & you have me on your system as a vulnerable adult.

[jonsie · Accepted solution]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm