Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Outbound Retention team

Hello,I'm out of contract and wasn't happy with the upgrade offer by the inbound customer service and got my PAC. However, I then got a call by 'outbound' retention team who made a much better offer but I didn't accept as the call was already 20+ min...

Resolved! Porting - Old sim dead, but number not transferred

Hi all, New contract 5 days old (flip 4)requested port at sign up and has just started today, i lost signal on old sim at around midday today and 'out of service message' when try call. ...However as of 6 hours later, the ported number still has not ...

Resolved! Loyalty

Is there a discount I can get if I renew my contract

User experience

The new user experience is terrible. A simple printout of a VAT invoice of a bill is almost IMPOSSIBLE to find easily. I am so far 22 clicks in and still haven't found it. What's going on????

Resolved! End contract

How do I find out when my contract ends? Can't find the answer anywhere.

Live chat - presumably the live bit refers to a partially deaf sloth?

How does live chat take so long to achieve so little? 1st experience - enquiring about what deals were available to get me from vodafone. The whole chat took just short of 2 HOURS. In which time, he made one offer which was worse than the O2 website ...

Resolved! Any successful case switching from O2 PAYG to O2 monthly plan keeping original number?

I am considering switching from the original O2 off-the-shelf SIM to a O2 monthly plan (12 months contract) but wish to keep the original mobile number. I was told that I can firstly get the new SIM (with a different number, monthly plan), then switc...

Resolved! Payment

Hi. I recently took out a new contract and it was agreed that my £20 contract would be reduced to £16 as given a £4 loyalty discount. However I notice this deduction has not been applied

Resolved! Cancelling my airtime plan but continuing to pay for the device plan

title basically says it all, but I have the iPhone 13 on contract for 36 months and with a refresh plan. my issue is that I've had this phone since April and at first the coverage was really good but for the last 3 / 4 months my data and signal has b...

Resolved! Hi

Hi how do I add my blue light card thanks

O2

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