Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 14 day cooling off period, do I need to send my sim back as well as everything else?

I got a new contract, dislike the phone and would like to swap it for another new phone.. tomorrow DPD are coming to collect it to take back to 02 and I forgot to ask whilst on the phone, do I need to leave the sim card in the phone so its returned w...

Resolved! Travel to the US

I currently have the “Standard Rates In Europe” bolt on. I assume this one is to allow me to use my inclusive minutes in the EU, which I use frequently. I’m travelling to the US next week and want to add the Travel Bolt on. When I try to add the Trav...

Resolved! Anyone used o2 switch up

Anyone used the o2 switch up service yet? I’ve just added it on my second line. Easy or a pain?!

Resolved! One plus phone

Hi does O2 mot stock the One plus phones? It's on the website but then says it's out of stock but been saying that for months. Thank you.

Resolved! Cancel contract

I have 2 contracts 1 phone and contract for sonAnd my own sim only contract. I am looking for advice on cancelling the contract for the phone and contract I pay for son or how to change it over to him. I realise if I cancel it I will still have to pa...

Resolved! phone repair

i posted my phone for repair am looking for an update as i dont have a phone i cant phone customer services

Device contract ending soon my phone is ok it’s an A10, but I want to stay with O2 what’s my options

Device contract ending I don’t want a new phone but stay with O2,

Resolved! Upgrade monthly rolling Airtime plan

All the device plans come with monthly rolling airtime plans.Will it be possible to upgrade or change tariff of the Airtime plan before I pay off the device?Wondering since it’s a monthly rolling plan and doesn’t seem to have minimum term.

Virgin messed up account details

Hi, I've recently taken out a new Virgin media bundle which came with an O2 SIM. VM completely messed up all my account details, name, email, and now that my number has been transferred, I cannot get in to anything. Please help, customer services hav...

Resolved! Can’t change tariff

My O2 or on the website won’t let me change tariff. For some reason my data has been drained! So I need more

O2

Forum Posts