Transfer of ownership

[Jess1]

Good morning,

Please can someone help. I’ve had a contact in my mums name since is was about 15 and I decide to open a new contract in my own name recently.

I opened the contract in an O2 store and he advised that I could make the transfer of ownership with number from the old contract to the new contract. Easy right?

So far I have rung customer services three times and got different information all three times.

The first phone call said that mum could set up a password on the account and I could ring up and arrange the transfer.

The second phone call mum rang to set up said password and was told that we couldn’t set up a password but he could carry out the change of ownership. She also asked if I could ring up and pay off the remainder of the balance. Perfect all done.

Third phone call... I ring up say I want to pay of the device plan for the number. Nope unfortunately this cannot be done as the card won’t be in the contract owners name.

Customer services has given me such different conflicting information. All I want to do is move the number from one SIM / contract to another and pay a plan off. There isn’t going to be a time until Christmas when we are in the same room together and mum has moved away!

Thanks!

[MI5 · Accepted solution]

Your mum needs to request the number transfer to your account and you both need to be on the call or in the same store together.

[Jess1]

I asked last night if I could merge the call so both of us are on the phone and I was told I was allowed.

[Cleoriff]

@Jess1

I hope you got it sorted then?

[MI5]

It’s the only way unless you can go in store. Try again or maybe @EmilieT can help you next week?

[Jess1]

Thank you.

No still not sorted. I was told now I can’t merge a call. We can’t go to a store together as she has moved away and we won’t be together until Christmas Day which obviously doesnt help.

I don’t want to be pay two contracts for a month because of o2 and their conflicting information. It’s so frustrating every time you call you get a different answer.

[jonsie]

I would go with a call merge, they won't know she isnt on an extension in the same room.

[EmilieT]

Good morning @Jess1, and welcome to the Community! I just wanted to heck if there had been any progress since yesterday, or if you'd still like some help with this? If so please just give me a shout, and I'll get one of our gurus to look into it for you 

Thanks @MI5 for the mention, and everyone else for the advice!

[JohnE24]

Hi E

i have the same problem.  Want to transfer ownership to my daughter who is now an adult so that she can transfer the number to her new account without us being in the same town.  Can’t get help from O2 Customer Support.