Parents on wrong sim

[Darkhorse0]

Hi,

My elderly parents are supposed to be on a payg sim, which is what was advertised when they paid for it, but they say that they have to put £20 per month as their credit disappears. It seems they're on a pay monthly instead, they probably use the phone for about 2 calls a month. Is there any way I can check what sim type thet actually have and transfer it if they have the wrong type? They live a distance away and aren't very tech savvy

[Cleoriff · Accepted solution]

@Darkhorse0

Unfortunately O2 dont do simple classic PAYG. They do Big Bundles. not what your parents need at all. https://www.o2.co.uk/help/pay-as-you-go/big-bundles 

They need to stop this and try Tesco or giffgaff who are on the O2 network and do Classic PAYG.

Or try this which is great value for money https://www.1pmobile.com/ 

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[Darkhorse0]

Thanks very much, do O2 customer services have an email address? I'm not a customer so I can't use the app to contact them. I'd like to try to get them a refund if I can...

[Cleoriff]

@Darkhorse0 

No emaiI I'm afraid.

Call them on 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[jonsie]

Sorry but O2 won't refund any top ups even though they were incorrectly advised