Solved: Accidentally removed E-Sim

Birdo · ‎15-11-2025

I was trying to transfer my E-sim but accidentally deleted it. Is there a way to reinstall it through the app? I can't phone O2 (as I have lost my E-sim) and the nearest store is over an hour away by car!

I know you used to be able to install it through the O2 app, but it won't let me either, has this been changed?

Enlli · ‎15-11-2025

If you cant reinstall via my O2 then it's either phone or store

Yes things have changed (for the worse)

one reason many of us on here recommend staying clear of eSIMs on O2 if possible

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

Enlli · ‎15-11-2025

If you cant reinstall via my O2 then it's either phone or store

Yes things have changed (for the worse)

one reason many of us on here recommend staying clear of eSIMs on O2 if possible

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎15-11-2025

@Birdo

Anything here help ?

eSIM - How to activate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Birdo · ‎15-11-2025

Thank you. I guess store it is then, as I won't be able to phone up. I'd avoid e-sim if possible, but my phone is e-sim only - so I kinda have no choice right now xD

Enlli · ‎15-11-2025

@Birdo eSIMs are fine. Just not on O2

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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