Tracking my order

[Anonymous]

Hello,

I recently upgraded my ipad to a new iphone SE (on the 08/11) which I arranged to be delivered today 17/11. I have checked for an update on the track my order section of My O2 but it does not appear on there. Can you please check the status of this order please. The order number is ms-[removed].

Kind regards,

Christopher Green.

[Cleoriff · Accepted solution]

Hi @Anonymous The order tracking service is not working at the moment...You will get an email when  the device has been dispatched..

Edited to add this is not customer services so if you want to ring them use this link https://www.o2.co.uk/contactus

[MI5]

This isn't customer services @Anonymous and the online tracking isn't working currently.

Please call CS for an update http://www.o2.co.uk/contactus

[Anonymous]

Hi @Anonymous This is not o2 you are talking to here. We are all customers like you. Did you receive a dispatch email as the device may not be in stock. I suggest you call customer service to check your order

https://www.o2.co.uk/contactus

[Anonymous]

Ok. Thank you.

[MI5]

No worries mate.
Hope you get sorted.

[Cleoriff]

Hope the phone arrives soon @Anonymous.

[Anonymous]

Hope it gets resolved for you 

[jonsie]

It's the website that needs fixing.....