Bill payment

[Anonymous]

I’m pretty sure the money for my last bill has not come out of my account as I’ve received a returned direct debit from o2. However when I try to pay for my bill manually using a different card o2 says I’m paying more than I owe and my current balance is £0.00 to pay. So I’m confused as to why I can’t pay for my phone bill when the money hasn’t come out of my account ??
Many thanks

[MI5]

You don't owe anything if your MyO2 is showing £0.00 but check if it's the device payment that failed, not the airtime?

[jonsie]

Also check with your bank first thing Monday morning or check online banking to see if the payments have left or returned unpaid. 

[Bambino · Accepted solution]

@Anonymous Please follow the good advice given to you by @MI5 and @jonsie. If you're still having difficulty, call Customer Service https://www.o2.co.uk/contactus. This is a customer to customer forum. No one here has access to anyone's account.