Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 won't unlock my S7 Edge I purchased from Carphone Warehouse

So I have been attempting to get my S7 Edge (purchased March 2016) unlocked by O2 for at least 6 months now. Every so often I press the "unlock my phone" button in the myO2 app but within an hour I get a text message telling me that O2 cannot unlock ...

Resolved! Classic Pay as You Go

Hi All I just received a text with a link from O2 about changes to PAYG tariffs from 3rd August. The linked page doesn't mention Classic PAYG. Does anyone know if this is changing too? Thanks. Angela.

Charge

I have a recent charge on my bill £40 which I now won't have to pay, how will it be removed ?

Resolved! Call barring

I've paid my over due bill but when I try to make a call its saying can't call when call barring is on. I've switched the phone off and on and its still the same . Can any one help me out please

Resolved! Change imei

I have replaced my phone and need to change the IMEI number on my o2 account. How do I do this?

Resolved! Roaming charges

Guys i am heading to spain in the mornig. I just wnated to confirm- n roaming charges are no longer appled? is that correct?Can i use my data allowance in Spain at no extra cost?TIAG

Resolved! Very Poor Signal.

Do O2 offer signal boosters? Moved to a new house and in certain parts have no signal at all. Thanks. Ash

new 4G SIM: "IMEI number not recognised"

I've just 'upgraded' my pay monthly 12 month contract and been sent a new 4G SIM card. When I follow the steps at https://www.o2.co.uk/4g/setup, as instructed, I can't find my handset in the list, so enter my IMEI number. I'm then told "IMEI number n...

Resolved! Scam number +88194860015? [yes}

Hi all, Last night I got a call from the following number: +88194860015. I rung it to find out who it was and got through to someone who was asking strange questions then hung up after 20 seconds. My husband did a search on the number and supposedly ...

Resolved! Paying 56 for nothing

I have a contract with 02 at the end of the 2 year contract i upgraded the phone (xmas just gone so 7 months ago) since then im paying 56 a month for a phone i have no service on i used my old sim as it was an upgrade i just remembered i have not bee...

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