Changing my card details

[Anonymous]

Customer service don't know how to change card details. I have chatted with them online and by phone. Nobody at O2 has a clue about how to change card details. It seems to be something O2 has not considered. I will just have to change provider when my balance reaches zero.

[Cleoriff]

@AnonymousYou can change your card details yourself via My O2 http://www.o2.co.uk/myo2 and following the picture above

[MI5]

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@Anonymous wrote:

Customer service don't know how to change card details. I have chatted with them online and by phone. Nobody at O2 has a clue about how to change card details. It seems to be something O2 has not considered. I will just have to change provider when my balance reaches zero.

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Usually it's very simple to change your card details so is there something else causing a problem for you?

when you log into your MyO2 can you not see the page shown in the screenshot above?

[Anonymous]

what picture above?

[Anonymous]

what screenshot above?

[MI5]

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@Anonymous wrote:

what screenshot above?

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https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Changing-my-card-details/m-p/1028383#M123140

[Anonymous]

still no way to change my card details

https://autotopup.o2.co.uk/o2uk/ThankYou.aspx?key=OGE0MWQ0MjUtMzc5OC00NDM5LTljMWQtZjk3M2QyMjYxZDEw&m...

[MI5]

OK, there have been some issues with auto top up which we have been asked to refer customers to customer services to resolve http://www.o2.co.uk/contactus
@MercedesS may contact you for more details.

[Anonymous]

thanks
I had phoned customer services previously and they weren't able to resolve it either
it seems as if nobody in O2 actually understands what is needed to be done

[MI5]

I tagged Mercedes for you as the community team have been gathering info to pass onto o2 tech support. Hopefully they can resolve for you, but Mercedes probably won't contact you until tomorrow.