Time to resolve signal issues

[Anonymous]

I moved to O2 about 3 months ago however have been very disapointed with the coverage.

From the first day of having issues i logged into the Network Status where it stated "high service demand in the area. Hope to be resolved soon". 3 month's on and my patience is wearing thin. 2G coverage is fairly bearable however 3G is useless. I have tried a new handset and a new sim card but issue persists.

Whilst i accept the T's & C's that the network doesn't guarantee service everywhere, surely network issues such as high demand should be resolved within a suitable time frame? 3 months DEFINATELY isnt a suitable time frame.

Currently i have a handset advertised as a smartphone but cannot use any of the smartphone features. 

[Anonymous]

So its been 4 days without a response from my complaint......hopefully should get a response soon.

[jonsie]

Usually 5-7 working days so hope you get a positive response...

[Anonymous]

So ive just recieved a response from my email.

O2 have been kind enough to add a £15 credit to my account for my frustrations however they have not answered any of my questions regarding their obligations to provide and maintain service.

Essentially they have told me they cannot guarantee 3G signal (despite it being available previously) and that they are continually improving the network. Their Network Status Checker has always shown strong 3G coverage but for the last 3 months has displayed "high service demand".

I have emailed back a response with my proposed outcome and i will update everyone with their response. I have highlighted a section of their T's & C's in my response, which i believe they are in breach of.

WATCH THIS SPACE!!

[Anonymous]

Don't fret we're all watching "this space".

[Anonymous]

If the online service checker is showing yellow and high service demand then this is a capacity issue and you may be in for a long wait. Where i live the local area has been yellow since last October and there is am upgrade due in the next 3 months.

[MI5]

I can guess where this will end up......

[Cleoriff]

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@MI5 wrote:
I can guess where this will end up......

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Not to anyone's satisfaction I think....

[Anonymous]

Thats just it.....if they are aware of these capacity issues, surely they must have an obligation to rectify it within a certain time else it would be indefinate!

[MI5]

I'm sure I said earlier in the thread but my local mast has been the same since October 2013 so it would appear they feel they have zero obligation.....

[Cleoriff]

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@MI5 wrote:
I'm sure I said earlier in the thread but my local mast has been the same since October 2013 so it would appear they feel they have zero obligation.....

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Yes you did say that...here