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5g data suddenly gone really slow

thenorthend
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There’s probably lots of topics on this but couldn’t find them. Last 2 days the 5g signal has been basically unusable. Turned off and on the data, restarted phone etc and usually in my area it’s been awesome. Live in Purley area and was in Dorking yesterday, speed on Speedtest of 10mb down and 0.3 up! What has happened? Anyone else having issues? Is this in a lot of places or have they don’t something around Purley? About to try and phone customer service

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madasaf1sh
Level 79: Lord of the Boards
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@thenorthend 

 

Have a look at this page https://status.o2.co.uk to see if there are any local infrastructure issues. 
Also check these guides as well

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

 

5G is perfectly fine up here in Sheffield and South Yorkhire / Derbyshire

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Enlli
Level 70: Enigma
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What does https://status.o2.co.uk/ say?

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Also download and register on My Network App to report and monitor 

https://www.o2.co.uk/apps/my-network

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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