Text delivery

[DavidS2885]

I have a very poor signal at home and , following O2’s decision to stop supporting the TU app, I bought a new phone, Samsung Galaxy S8, to take advantage of the WiFi calling.

I have since found that I can make and receive phone calls but I have had difficulty with texts.

The texts are confirmed as sent on my phone but do not get through to the receiving sometimes until much later and in some cases up to a day late.

I have asked O2 for help regarding this but i am still having the problem.

Can anyone help or explain why this is happening?

Thank you

[gmarkj]

Thanks for confirming what was going on, even if it was bad news @LeGrandRichard.
Unfortunately we here do not know if/when the situation with SMS is going to be resolved - we have been told numerous times that it is being worked on.
@ChrisK - is there anything further to add?
@Marjo @Martin-O2 @EmilieT - can you contact Richard and get details of who he has been talking to so that the chat representative can have further training/feedback?

[LeGrandRichard]

@MI5   indeed it's EE that works here. We are not completely off the beaten track and not a million miles from Glastonbury ... the EE network has apparently come on leaps and bounds here!

Sorry again for my ridiculous gullibility with all this. I have been popping in here for a while (without joining the community) I thought that you guys must simply hear the supposed revelation when it actually came from O2 yesterday!

Keep up the good work.

Hope you can bring some reaction here from an O2 representative with some hard facts.

[EmilieT]

Thanks for the mentions @MI5 and @gmarkj!

@LeGrandRichard I'm really sorry to hear you've been given wrong information, we don't have any update just yet on this but as soon as we do we will share more on the community of course I'd like to make sure that whoever you talked to gets this feedback, so I'll send you a Private Message right away to get a few more details!

[LeGrandRichard]

@EmilieT indeed yes lets PM but I must admit that it probably isn't so much an individuals problem at O2 as it the information he's given. Let's not find a scapegoat! What we really want is ghard information about progress with this. Best R

[EmilieT]

Of course @LeGrandRichard, I'll pass on your feedback to more than whoever you talked to, and as soon as we have any news on the progress of messaging over WiFi we'll let the community know as well so make sure to pop back in every now and then

[LeGrandRichard]

Any news about allowing O2 Mobile users to access Wi-Fi yet? SURELY THIS MUST BE FIXED SOON? Best Richard

[LeGrandRichard]

@Marjo @Martin-O2 @EmilieT    I've just posted a request asking when SMS Txt is set to work with wi-fi?  (Forgot to direct this to the list) 

Surely if the complexity of a voice use can be accessed over wi-fi ... SMS text should be a doddle (and already working with many other providers)

Is anybody actually looking into this?

Best

Richard

[MI5]

@LeGrandRichard 

O2 now support RCS so if you use Google messages you can send and receive SMS over Wi-Fi.

This may still be phone dependant but I have it working on my OnePlus6.

[LeGrandRichard]

Many thanks MI5 ... pardon my higorance but when you say "Google Messages", is this akin to the way that Messages works on OSX?  As a Mac OSX user ... I use their Messages application and that does access some folk with SMS over wi-fi. But there are still many people whose SMS messages sit in my phone saying "UNDELIVERED" when using wi-fi. For example I have a some very silly trendy friends who have gone back to using old fashioned style Nokia phones and around roughly 50% in my Contact list are using text systems that Mac OSX Messages won't deliver. Perhaps Google Messages is a similar thing.  What seems to be the case (as far as I can glean?) ... is that many other mobile providers simply allow access to any TEXT service on wi-fi ... but not O2. All the best Richard

[MI5]

Google message app but having just had a quick look, I can't see it on Apple app store so may not be available for iOS yet.