on 09-12-2019 01:03 - last edited on 09-12-2019 08:11 by DanielPA
I have had my phone stolen by the police I need a new 1 sent out and there is no way of contacting 02 threw the chat THEY ARE USELESS. NO HELP WHAT SO EVER. I AM Not Happy. I Have a been a paying my bill for over 3 months and not used my phone 1se
Solved! Go to Solution.
on 09-12-2019 02:03 - last edited on 09-12-2019 13:29 by Martin-O2
If you want to contact O2, you’re best off ringing pay monthly customer service on 0344 809 0202 or PAYG on 0344 8090222 If you ring first thing you stand a better chance of getting through without a long wait!
on 09-12-2019 03:24
on 09-12-2019 13:53
Hey @rythemgangstar to clarify things around this one I wouldn't advise reporting the handset as stolen. O2 have a process for dealing with Police retained handsets and will be able to arrange a new sim for you. Please contact customer services and explain the situation and they will be able to help.
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