Returning a fraudulent phone

Jayne_Fonder3 · ‎22-02-2022

Last November I reported an apple fraud case to o2 for which I received a letter from o2 removing my name from the account and sorting out my credit check file. Now almost 4 months later I still have the phone in my possession. I have sent 2 emails and called customer service simply asking how to return the phone safely back to o2 but I have got no response. I can't throw it in the trash and I cannot keep it. Can someone advice me on what to do. I already got a new phone so I do not want keep this

madasaf1sh · ‎22-02-2022

@Jayne_Fonder3

Let me tag @O2Lisa who might be able to help you with this..

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

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We are all customers and dont have access to any o2 accounts

O2Lisa · ‎22-02-2022

Thanks for the tag @madasaf1sh.

@Jayne_Fonder3 I'll message you privately and look in to this for you.

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks

O2

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