Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I ordered a phone which I still haven't received

I ordered a phone, the phone came with a gift for MediaPat T5 10 which I still haven't received when I get it?

Resolved! Orders

I recently ordered the apple watch, they said they would do the credit check i got all my legal docs via email and then shortly after i got an email that said ‘Hi Miss Kara Wright,Thanks for your order - it's now full steam ahead at our end.We'll pro...

Resolved! My number is not recognised

I took out a dim only contract for my mum and completed a keep my own number form. Everything has gone through and is showing on my O2 but when the number is called it says it is not recognised and when dialing out on the new SIM it comes up with the...

Resolved! New to sim only

Hi there! I recently completed my 24 month contract and switched to a sim only offer of 30day contract of double data (6GB for £19) if I took out the offer before 4th September. What I would like to know, is when that 30 days is up, does it automatic...

Resolved! Phone cut off as bill not paid

Hi my phine has been cut off but i need it put back on the 16th as my son is in hospital and as ive been cut off i cant contact the hospital or my partner (ny sons mum) to see how he is would u be able to put it back on

Resolved! Contract ends

My device has been fully paid last month as that was the end of the 24month contract. I dont want to upgrade yet. My next bill should just be the airtime bill so should be cheaper than previous months. Because it was a 24 month tariff does this mean ...

Resolved! My phone has been "unblocked" multiple times for the purpose of 18+ age verification. But each time

My phone has been "unblocked" multiple times for the purpose of 18+ age verification. But each time the block returns a few days later. What to do?

Resolved! 0344 numbers

Is this a premium num or part of my allowance

O2 Returns Team

I'm a little bit concerned about O2's returns process and team that deals with Returned handsets. I returned a device a while ago I requested a cancellation back in early August when I recieved a shiny new device of the Samsung Galaxy S10 5G. I then ...

Resolved! Data issues

Is anyone else having data problems? I have had no data for two days and I have done all the troubleshooting suggestions and still nothing.

O2

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