Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Moving phone number to 02

I am having real trouble moving my old phone number across to 02. So far I have gone through the process four times. Am I just thick?

Resolved! Sending Texts To Someone Abroad

Someone I know is going away to Gran Canaria and I was wondering if it would cost me to text them while they are over there? Thanks.

Resolved! How long does it take to fix a mast

Hi.Im trying to find out how long it takes to fix a mast. I have very slow, almosy unuseable mobile internet speed in the Leytonstone area. This is where i work and use my mobile data. For the past month now the status checker has informed me that th...

Resolved! I need help please

Hello I’ve just ordered the new I phone 8 and it’s ready to be picked up tomorrow. It says I need to bring photo I.d in store with me to get my phone but I have no photo I.d. Do I have to have it or can I take other forms of I.d like utility bill or ...

Call Barring

Hi. I cannot use my phone as it states : Cannot make out going calls when Call Barring is on.I have also tried to send a message out from my phone and also to the phone. However I still get the call barring message. Obviously I must have done somethi...

Resolved! iFitness Fraud

Just discovered that via my O2 account I have been defrauded of £12 per month by a company called iFitness. A lesson in not paying attention to bills. Will be looking to publicise this low-level crime run byiFitness, and with my contract with o2 endi...

Resolved! Changing Direct Debit details online

Hi. I wonder if anyone can help me. I need to change my bank account details for the direct debit. Does anyone know how I can do this please?Thanks

Charged for bolt ons I didn’t receive!!!

Totally fed up and cannot get anywhere with this problem. Last month whenever I tried to add a bolt on data to my daughters phone more often than not I got the message “could not be added at the time Try later” and I did try again, same message...tri...

Cancelled contract but still being charged!

I will start my issue from saying that I have been o2 customer from 2010. This same number all the time, from 2010 to 2013 on pay as you go, then on pay monthly.About month ago I refreshed my contract (6 months before ending!) As I needed new phone (...

Resolved! How long to unlock an iPhone

Hello - I have asked O2 to unlock my iPhone 6s three times now - each time the person I speak to on the phone denies all knowledge of the previous requests. Has anyone else experienced this? I am still waiting for them to unlock - 48 hours now from t...

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