Talktalk port - Where is my discount ?

[Alonzo]

I recently decided to move from Talktalk because of promised discount of 25% on O2 standard prices.

I have been told to wait for 48 hours before discount is applied. The 48 hour deadline is fast approaching with no sign of the discount. Is anybody else having problems ?

[MI5 · Accepted solution]

Mine took 3 days to show in my bolt ons.
See help here too https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

[Cleoriff]

@AlonzoSome people haven't actually seen it until the bill is generated, according to some posts on here.

[Alonzo]

Yipee !... after about 4 days my discount is now showing as an applied bolt on: "-£3 Airtime Discount for 12 months"... you just have to be patient !

[Cleoriff]

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@Alonzowrote:
Yipee !... after about 4 days my discount is now showing as an applied bolt on: "-£3 Airtime Discount for 12 months"... you just have to be patient !

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There you go... 4 days isn't bad at all

[MI5]

Around the same as mine took then

[Viking]

Still waiting to get my discount. Hoping my bolt-on will show up soon. It's seems it varies. Will check my Bill again soon.

[jonsie]

Hope it's showing soon but if not give customer service a call.

[Viking]

I will. Thanks 😊

[Viking]

Update: had Bill and paid it. Still no discount as stated when moved from Talktalk and o2 customer services were as useless as a chocolate tea pot.