25-07-2018 04:19 - edited 25-07-2018 04:31
It sounds as if you didn't upgrade but started a new contract on your new phone which is why you are still paying the airtime on the old one. Help here on how to cancel your contract:
Simply, you need to contact customer services
and give 30 days notice and a final invoice will be raised for the airtime on your old phone.
The best time to ring is 8-8:30am to avoid a long wait on the phone.
Good luck and welcome to the forum
on 26-07-2018 11:13
Which phone did you upgrade to by the way?
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?