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Level 1: Joiner
Posts: 1
Registered: ‎14-10-2016
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Paying for an old phone

I upgraded a few months ago, I sold my old phone to a friend, but for some reason I am still paying my airtime for my old phone, what do I do?
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Registered: ‎22-08-2016

Re: Paying for an old phone

[ Edited ]

Morning @tiffh97

 

It sounds as if you didn't upgrade but started a new contract on your new phone which is why you are still paying the airtime on the old one. Help here on how to cancel your contract:

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

 

Simply, you need to contact customer services

http://www.o2.co.uk/contactus

and give 30 days notice and a final invoice will be raised for the airtime on your old phone.

 

The best time to ring is 8-8:30am to avoid a long wait on the phone.

 

Good luck and welcome to the forum Welcome

 

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Community Manager
Posts: 4,996
Registered: ‎18-04-2018

Re: Paying for an old phone

Hi @tiffh97, it'd be fantastic if you could let us know whether you got this sorted now, following the advice from @Glory1 above slight smile

 

Which phone did you upgrade to by the way?

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