Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Unlocking

Hi I put in a request to unlock my phone earlier this week and have not heard anything to confirm that it has unlocked, 72 hours have now passed. I have spoken to O2 by chat and still not received any updates. please can you have a look at this and i...

Resolved! Friends & Family - Multiple Devices

Hi all, I’m looking to upgrade my iPad, I already have friends and family discount on my iPhone.is it possible to add another discount to the iPad also. only asking because originally when I first took out my iPad my discount was removed from my phon...

Resolved! keeping same number when change contract

Hi quick question, ive recently changed contrct within o2 and had a new sim which is now activated. i wanted to keep the same mob number and recently filled in a number tranfer form. Has anyone had experience with this and know how long it takes for ...

Resolved! Mast fix expectations...

"TS7***Sorry a phone mast in this area isn't workingThis means your service might come and go until we fix it.Updated 11:34 (refreshed hourly). Recent faults might not show yet."My Mobile Broadband has had a flaky signal / slower than a tortoise sinc...

Resolved! Sim only - 3 month refresh upgrade option.

I have just got a sim only contract with o2 & it explains to me on the app that I am eligible to upgrade, so I go onto this option & it tells me this option to upgrade is only for the tarried of my SIM only contract I have just obtained over the last...

Resolved! Lack of signal

Anyone else been without a signal in the TW1 area since early Monday morning? Not been able to use the phone for texts or calls unless I go at least half a mile from home. All in the name of improved network coversage, I believe. No sympathy from cus...

Resolved! Denied a contract

I am currently a university student. I have never had a credit card, yet i have a debit card. I applied for a pay monthly iPhone 7 via 'Mobile Phones Direct'. Unfortunately this application was declined. However, i was unnaware that having a credit s...

Resolved! Paying off device but cancel tariff ?

Hi i bought a device and a tariff for 3 years with o2 but have lost my job and cant afford the tariff each month but can afford to pay for device - is it possible to cancel tariff and carry on paying for device ?

Resolved! Return phone

I have returned a phone that i ordered but I didn't like it. Its returned and I have confirmation to say it was there. I am now trying to cancel payments on the returned. They said I didn't have my surname right? Now unless I made a typo I only have ...

Resolved! Changing payment details

I currently have 2 SIM cards coming out of my bank account. If I go onto my o2 app there is an option to change payment details, does this allow you to change the banking details for each phone number individually or does it just change both?

O2

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