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1 ACCEPTED SOLUTION
Accepted Solutions
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Morning @tiffh97
It sounds as if you didn't upgrade but started a new contract on your new phone which is why you are still paying the airtime on the old one. Help here on how to cancel your contract:
https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774
Simply, you need to contact customer services
and give 30 days notice and a final invoice will be raised for the airtime on your old phone.
The best time to ring is 8-8:30am to avoid a long wait on the phone.
Good luck and welcome to the forum 
- 10294 Posts
- 85 Topics
- 123 Solutions
Morning @tiffh97
It sounds as if you didn't upgrade but started a new contract on your new phone which is why you are still paying the airtime on the old one. Help here on how to cancel your contract:
https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774
Simply, you need to contact customer services
and give 30 days notice and a final invoice will be raised for the airtime on your old phone.
The best time to ring is 8-8:30am to avoid a long wait on the phone.
Good luck and welcome to the forum
- 5434 Posts
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- 65 Solutions
Hi @tiffh97, it'd be fantastic if you could let us know whether you got this sorted now, following the advice from @Glory1 above 
Which phone did you upgrade to by the way?
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