This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Strange mobile calls all day

worriedmum
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎13-06-2018 23:05

on ‎13-06-2018 23:05

I’ve been strange mobile number calls all day then I ask who it is and they say I’ve called them or text them which I haven’t and there is no record on my phone of me doing these call can someone enlighten me as it’s getting alarming
Message 1 of 16
3,222 Views
0 Kudos
15 REPLIES 15

MI5
Level 94: Supreme
In response to sngx
  • 152242 Posts
  • 651 Topics
  • 29031 Solutions
Registered:

on ‎14-06-2018 12:39

on ‎14-06-2018 12:39

No idea, but if not a scam it still needs investigating as to why it's happening.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 11 of 16
1,280 Views
0 Kudos

sngx
Level 1: Joiner
In response to MI5
  • 4 Posts
  • 0 Topics
  • 0 Solutions
Registered:

on ‎14-06-2018 12:47

on ‎14-06-2018 12:47

Ok, i've PM'ed all community managers (sorry for spam) it's very annoying. What's also strange is that my billing is not showing any calls made to anyone other than I'm aware of. So it's either call routing or some form of spoofing.

Message 12 of 16
1,277 Views
0 Kudos

Lifepreserver
Level 1: Joiner
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:

on ‎14-06-2018 13:08

on ‎14-06-2018 13:08

I've spoken to the customer service team this morning and they've said it's not possible.  Well it quite clearly is, oh and no calls show up on my billing either.

Message 13 of 16
1,268 Views
0 Kudos

EmilieT
Former Staff
In response to sngx
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

on ‎14-06-2018 14:41

on ‎14-06-2018 14:41

Hi @sngx, and thanks for your PM slight_smile I've passed the details on and will share any info I get on this with you.

 

@worriedmum & @Lifepreserver If you have some examples of these numbers, I'd really appreciate if you could send them my way via a Private Message as well so I can get this looked into better!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 14 of 16
1,249 Views

sngx
Level 1: Joiner
In response to EmilieT
  • 4 Posts
  • 0 Topics
  • 0 Solutions
Registered:

on ‎14-06-2018 14:49

on ‎14-06-2018 14:49

@EmilieT thank you! slight_smile Call seems to have stopped after 12:09. Fingers crossed.

Message 15 of 16
1,245 Views

Bambino
Level 86: Prestigious
In response to sngx
  • 24471 Posts
  • 1067 Topics
  • 3837 Solutions
Registered:

on ‎14-06-2018 16:24

on ‎14-06-2018 16:24

@worriedmum, @Lifepreserver, @sngx If you Google the issue, you'll find that number spoofing is a worldwide problem, with no definitive solution at this point in time.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 16 of 16
1,235 Views
0 Kudos
Top