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Level 2: Apprentice
Posts: 5
Registered: ‎30-05-2018
Accepted Solution

Cancelled contract - still being charged

[ Edited ]

I anticipate a similar experience after being on the phone for over 1 hour and not getting a satisfactory response. O2 have promised to credit my phone account and to call me back within 24 hours to arrange transfer to my bank account. Because of the prior discussion I am not confident that O2 will actually do either...hence I am asking if your issue was resolved by them paying £260 into your bank account?

 

[reference to older topic with similar issue here]

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Community Manager
Posts: 7,514
Registered: ‎23-07-2014

Re: Cancelled contract - still being charged

Hi @AS34838, sorry to hear you're having a similar problem. The above issue was from 2016 so not sure if we can hear about the specific resolution at this point. Happy to see if we can help you further though if you feel like you get stuck with this. I'll drop you a quick PM (private message here on the forum) to get a few additional details!

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Posts: 80,567
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Cancelled contract - still being charged

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Level 2: Apprentice
Posts: 5
Registered: ‎30-05-2018

Re: Cancelled contract - still being charged

It is now Sunday 3-Jun-18 and no call from O2 Jessica (three days after they promised that my account would be credited and they'd call with me to arrange transfer to my bank - this is despite them already knowing my bank details (that's where they're taking the DDs from in the first place). Delay...delay...delay seems to be their approach and during that time supply me with loads of baloney and make promises they have no intention of fulfilling. I wonder if they think they can do this indefinitely. 

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Posts: 90,023
Topics: 745
Registered: ‎14-01-2013

Re: Cancelled contract - still being charged

@AS34838Did you check your Private Messages?

@Marjoour Community Admin said she would send you one (Top right hand corner of the page,next to the envelope)

*The Game Is On*

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Posts: 80,567
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Cancelled contract - still being charged

well at the higher rate of interest I'm sure O2 will be more than happy to hang on to your money!

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Community Manager
Posts: 7,514
Registered: ‎23-07-2014

Re: Cancelled contract - still being charged

Hey guys I believe this one is sorted for @AS34838. Don't hesitate to post again (or send me a PM) if you have any further questions or comments though. Smiley Happy

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Level 2: Apprentice
Posts: 5
Registered: ‎30-05-2018

Re: Cancelled contract - still being charged

Just short update - progress being made with help from Marjo. Expecting funds to be in my account shortly.

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Posts: 90,023
Topics: 745
Registered: ‎14-01-2013

Re: Cancelled contract - still being charged

Excellent news @AS34838 Smiley Wink

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Community Manager
Posts: 7,514
Registered: ‎23-07-2014

Re: Cancelled contract - still being charged


@AS34838 wrote:

Just short update - progress being made with help from Marjo. Expecting funds to be in my account shortly.


That's great, thanks for the update! Smiley Happy

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