Solved: Unsolicited premium text -secret sales

Jazzydd · ‎13-06-2018

Hi.
I have a contract which for my daughter. She received a text today which days she has subscribed to secret sales codes for £4.50 a month from Mobtech. Until she texts stop to 60031.
She is only 10 and has never signed up for anything like this. We monitor her use of the computer and iPad. Does anyone know if it is a scam or whether we should reply or not? I have heard various things which all which seem to contradict each other. Thanks

MI5 · ‎13-06-2018

See help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎13-06-2018

See help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎13-06-2018

@JazzyddDefinitely a scam

https://forums.hexus.net/general-discussion/384854-secretsalescodes-4-50-per-month-text-mobtech-warn...

Contact info here https://www.mobtech.info/

Email them and and ask to stop subscription and request a refund ...

Veritas Numquam Perit

gmarkj · ‎14-06-2018

You may also want to contact customer services and request a bar on all premium content for the contract @Jazzydd

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

EmilieT · ‎15-06-2018

Thanks @MI5, @Cleoriff and @gmarkj for the useful advice above

@Jazzydd Let us know if you need further help with this!

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