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Level 1: Joiner
Posts: 9
Registered: ‎19-04-2013
Accepted Solution

Unsolicited premium text -secret sales

Hi.
I have a contract which for my daughter. She received a text today which days she has subscribed to secret sales codes for £4.50 a month from Mobtech. Until she texts stop to 60031.
She is only 10 and has never signed up for anything like this. We monitor her use of the computer and iPad. Does anyone know if it is a scam or whether we should reply or not? I have heard various things which all which seem to contradict each other. Thanks
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Posts: 105,575
Topics: 554
Solutions: 13,868
Registered: ‎04-04-2012

Re: Unsolicited premium text -secret sales

See help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 90,777
Topics: 746
Registered: ‎14-01-2013

Re: Unsolicited premium text -secret sales

@JazzyddDefinitely a scam

https://forums.hexus.net/general-discussion/384854-secretsalescodes-4-50-per-month-text-mobtech-warn...

Contact info here https://www.mobtech.info/

Email them and and ask to stop subscription and request a refund ...

*The Game Is On*

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Level 47: Going Places
Posts: 5,970
Registered: ‎26-03-2014

Re: Unsolicited premium text -secret sales

You may also want to contact customer services and request a bar on all premium content for the contract @Jazzydd

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Unsolicited premium text -secret sales

Thanks @MI5@Cleoriff and @gmarkj for the useful advice above smiley

 

@Jazzydd Let us know if you need further help with this!

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