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Level 1: Joiner
Posts: 3
Registered: ‎25-09-2018
Accepted Solution

Stop contract

I wanted to stop my contract ASAP in O2 which is suppose to be finished on Sep 2019. as I’ll be out of the country for a long time and obviously to prevent being charged without using it. Is there anyway I could do this? It’ll be a big help. Thanks!
Level 64: Magistrate
Posts: 12,681
Registered: ‎31-03-2010

Re: Stop contract

@Kameron  This is not O2. This is a customer community. You cannot just stop your contract. If you're on a Refresh contract you can pay off your device, and give a month's notice to cancel the airtime. Please take a look at this guide: https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

I DO NOT WORK FOR O2

Posts: 70,483
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: Stop contract

End the contract as outlined by @Bambino and get your phone unlocked to use a local sim card for whichever country you will be in.

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

Also have your number transferred to a P&G sim so that you don't lose the number when you come back to the UK.

Former Staff
Posts: 5,406
Registered: ‎18-04-2018

Re: Stop contract

Good morning @Kameron, I hope all the info @Bambino  and @jonsie  shared above clarified what your options are and the next steps, but if you have any other questions do let us know! Smiley Happy

 

 

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