I've recently signed up to O2 from Vodafone and I now have a "split port".Half my calls and SMS are going to the vodafone SIM and half are going to O2. Every time I call O2 customer services they are extremely unhelpful and just say "The port has worked" or "Have you tried turning your phone off and on again. This is really frustrating as you can imagine because I need to keep switching between two SIM cards.
Can someone contact me to get this resolved? I fear I'm going to have to change my number.
If it is a split port then 99% of the time it will be the donor network not completing the port and updating their dial plans
Let me tag the o2 advisors who should be able to assist you keep and eye out for a private message
I would leave your number where it is for now, as these problems can take a few days to fix, depending on where the problem is.. As moving it will not fix the issue, but will make it worse..
To give you some indication and this is not on o2:
I am on day 7 of not being able to receive any text messages on my ported number which was ported into EE from Honest Mobile, and to be fair to EE they are waiting on Gamma (who own the dialing plan) to fix something..
So it can take a few days, be patient (I know not easy) but the techies will be working on getting this fixed for you as quick as they can..
This has still not been resolved even though it's been 10 days since I requested my port. I now have two phones with a SIM in each, some calls and SMS going to one and some to the other!
I have a lot of regret leaving Vodafone now because in 10 years with them I never had such a poor customer service experience.