Hey all, me and the wife are really struggling as our number ports from EE to O2 over the last couple of days have both failed.
and it’s funny because we are on two seperate accounts!
I submitted my PAC code to O2 on Tuesday 03/10/2023, it was 6:10PM so missed the cut off but still got a message stating that my number would port over on 04/10/2023, this day came and went and no port happened.
I assumed because I missed the 6pm cut off it would happen on 05/10/2023 instead. - anyway on the 05/10/2023 my EE sim went dead, and whenever someone tries to ring my number that I want to keep it now states that it’s an incorrect number, and to check and redial.
my O2 sim is showing the temporary number that it came with, and I have tried resetting network settings on the iPhone, I’ve been restarting it every half an hour - but still it’s definitely the temp number.
after contacting O2 they’re saying that it’s with the correct department and that I will receive a response in 5-10 working days.
My wife’s transfer request was also put in to transfer over on 05/10/2023 and has done the exact same thing!
So we are both without our numbers, O2 customer service have told us to be patient and that we will hear from them within 5-10 working days but I’m without my number.
has anyone else experienced this? I find it strange that 2 ports on the same day from 2 seperate EE accounts to 2 seperate O2 accounts would experience the same issue.
we have ported many times before with little to no down time.
please can someone help us understand what’s going on, and are we likely to get our numbers back?
