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Level 29: Intuitive
Posts: 1,253
Registered: ‎02-07-2013
Accepted Solution

Sim Swap

I've read the online guides to this, but a quick question.

 

I've got to return my iPhone 11 Pro, which is currently using the eSim (swapped from the pay monthly sim), can I re-use the old sim in the sim swap process or do I need to go to a store and get a new one?

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Posts: 108,272
Topics: 559
Solutions: 14,341
Registered: ‎04-04-2012

Re: Sim Swap

@PhoneChanger 

As I understand it, the "eSim" can just be transferred by CS to a new device, or you can switch back to a physical sim in the interim if you wish.

You'll need a new physical sim though, so give CS a call and they will send you one out with your account details on it.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 68: Extraordinaire
Posts: 15,777
Registered: ‎31-03-2010

Re: Sim Swap

@PhoneChanger It's only a guess, but I would have thought that your old sim was disabled when you swapped to the esim. If you have a store nearby it's probably a good idea to call in and let them give you a new sim and do the swap for you as well.

I DO NOT WORK FOR O2



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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Sim Swap

@PhoneChanger I hope the info above clarified the next steps for you, but if you need more help give us a shout Smiley Happy It'd be really useful for others afterwards if you could tell us more about how it went in the end!

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Level 29: Intuitive
Posts: 1,253
Registered: ‎02-07-2013

Re: Sim Swap

Hi @EmilieT all sorted, had to get a new SIM from the store which they swapped over whilst in store as they have to remove the profile from the eSIM before they make the swap
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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Sim Swap

Awesome, good to hear it's all done and apparently went smoothly as well @PhoneChanger Smiley Happy

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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