Solved: Re: Sim Swap

PhoneChanger · ‎14-10-2019

I've read the online guides to this, but a quick question.

I've got to return my iPhone 11 Pro, which is currently using the eSim (swapped from the pay monthly sim), can I re-use the old sim in the sim swap process or do I need to go to a store and get a new one?

Bambino · ‎14-10-2019

@PhoneChanger It's only a guess, but I would have thought that your old sim was disabled when you swapped to the esim. If you have a store nearby it's probably a good idea to call in and let them give you a new sim and do the swap for you as well.

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MI5 · ‎14-10-2019

@PhoneChanger

As I understand it, the "eSim" can just be transferred by CS to a new device, or you can switch back to a physical sim in the interim if you wish.

You'll need a new physical sim though, so give CS a call and they will send you one out with your account details on it.

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Bambino · ‎14-10-2019

@PhoneChanger It's only a guess, but I would have thought that your old sim was disabled when you swapped to the esim. If you have a store nearby it's probably a good idea to call in and let them give you a new sim and do the swap for you as well.

I DO NOT WORK FOR O2

EmilieT · ‎15-10-2019

@PhoneChanger I hope the info above clarified the next steps for you, but if you need more help give us a shout It'd be really useful for others afterwards if you could tell us more about how it went in the end!

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PhoneChanger · ‎16-10-2019

Hi @EmilieT all sorted, had to get a new SIM from the store which they swapped over whilst in store as they have to remove the profile from the eSIM before they make the swap

EmilieT · ‎17-10-2019

Awesome, good to hear it's all done and apparently went smoothly as well @PhoneChanger

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

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