Upgrade options not recognising my o Refresh?

[ChrisH]

Maybe it's my poor memory but last year I took advantage of the o2 refresh tariff to upgrade after 12 months and paying off the remaining device plan by handing back my note8 so I could upgrade to the note9.

This year I'm looking to do the same but when I view upgrade options and go through the checkout etc there's no mention anywhere of the opportunity to hand my device back?

I can't remember if I had to do it instore last year so maybe I do?

[Cleoriff]

Hi @ChrisH 

Info re Refresh here Guide: How does O2 Refresh work? 

[ChrisH]

hiya, can't see any mention of handing the device back to recoup the remaining device plan like I did last year?

[Cleoriff · Accepted solution]

Hi @ChrisH 

This tells you about using your device to put toward the cost of a new one...

You can trade in your phone at any time and put the cash towards paying off your Device Plan. Leaving you free to upgrade to the latest device, with nothing to pay upfront. Find out more.

https://www.o2.co.uk/custom-plans/refresh 

If you want more info than I've provided then please give customer services a call Guide: How to find help & contact O2 

Welcome to the forum by the way

[MI5]

@ChrisH 

O2 have stopped the upgrade on us offer since they introduced the up to 3 year flex tariffs.