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Former Staff
Posts: 5,421
Registered: ‎18-04-2018

Re: Sim Network Puk code

Hi @Simnetworkpuk, how are you getting on with this? Have you managed to get what you needed in the end?

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Level 1: Joiner
Posts: 10
Registered: ‎29-08-2018

Re: Sim Network Puk code

Hi EmilieT,

Still not solved.

Just to be clear i have checked again and the phone has the following displayed;

Sim Network Pin Blocked, enter Sim Network PUK Code.

I have the Sim Card PUK code and have also recieved an unlatch code from O2, But i need the Sim Network PUK code before i can proceed.
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Posts: 94,369
Topics: 541
Solutions: 12,014
Registered: ‎04-04-2012

Re: Sim Network Puk code

Sounds to me like your phone is blocked due to too many incorrect attempts to unlock it.
If so, you'll never get the NCK off O2 as they don't know what you're talking about. A mobile repair shop or market stall might be your only option.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 10
Registered: ‎29-08-2018

Re: Sim Network Puk code

When i put an O2 sim card back in, it works. The phone is blocked to Non O2 sim cards. (O2 is fine)
I went to a phone repair shop and got the following;

Sim NETWORK PUK needed, not the Sim CARD PUK

NETWORK PUK needed to register unlock code.

Phone has been blocked for unlock.

This has to be got from Network carrier. I.e O2

This is the last time i will ever have a phone locked to a network, not worth it.



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Anonymous
Posts: 0

Re: Sim Network Puk code

All new phones from o2 will comes unlocked
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Level 1: Joiner
Posts: 10
Registered: ‎29-08-2018

Re: Sim Network Puk code

My phone was bought in December 2016
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Anonymous
Posts: 0

Re: Sim Network Puk code

In that case your phone will still be locked to o2 & will need to be unblocked as per the advice above

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Level 1: Joiner
Posts: 10
Registered: ‎29-08-2018

Re: Sim Network Puk code

Lovemyphone

I understand the phone is still locked to O2 and i have followed the above links, but they only provide the Sim CARD Puk code and the unlatch code. (Both 8 digit numbers)

The above advice/links does not answer how to get the Sim NETWORK Puk

I need the Sim Network Puk code before i can proceed and O2 need to provide this, but they are playing dumb when i contact them.


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Anonymous
Posts: 0

Re: Sim Network Puk code

I’ve offered you lots of advice here, you have been advised to visit a mobile repair shop or stall if O2 don’t give it to you

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Posts: 94,369
Topics: 541
Solutions: 12,014
Registered: ‎04-04-2012

Re: Sim Network Puk code

It’s blocked as I said above due to too many incorrect unlock attempts.
It’s useless on anything but o2 unless you can get a phone shop to unblock it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)