Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Level 1: Joiner
Posts: 4
Registered: ‎18-05-2015

Switch from a 12-month contract to a 30-day contract then cancel?

I'm currently on a 12-month pay monthly sim only contract which will expire in June 2019.

 

I want to cancel this contract, but if I do this now I will have to pay an early cancellation fee.

 

However, I'm also eligible for an upgrade.

 

I've spoken to the call center just now, and asked whether I'd need to pay a cancellation fee if I first upgrade my contract to a 30-day sim only, then cancel. I was told that if I were to cancel within 14 days of upgrading, then my account would revert to the old contract and then I still need to the cancellation fee.

 

I just want to confirm here again whether this is the case. Also, does this mean that if I upgrade then wait 14 days, I won't need to pay the rest of my 12-month contract? Thanks

 

 

Highlighted
Posts: 93,662
Topics: 541
Solutions: 11,991
Registered: ‎04-04-2012

Re: Switch from a 12-month contract to a 30-day contract then cancel?

You are correct in assuming and it is a loophole that has been exploited before, so yes, you can upgrade and cancel within the 14 days and walk away for free.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 4
Registered: ‎18-05-2015

Re: Switch from a 12-month contract to a 30-day contract then cancel?

Thanks MI5!

 

Could I clarify this a bit further?

 

If I upgrade and cancel within 14 days, would I be reverted to my old contract and therefore be charged the termination fee for the old contract.

 

Because, if above the is the case, my optimal action would be to upgrade, then cancel after 14 days.

 

If the above is not the case, my optimal action would instead be to upgrade, then cancel right away.

Highlighted
Posts: 93,662
Topics: 541
Solutions: 11,991
Registered: ‎04-04-2012

Re: Switch from a 12-month contract to a 30-day contract then cancel?

The trick to this loophole is if your current tariff is still available or not.
If you've had it a while, there's a good chance it's not still available, so they can't put you back on it when you cancel the upgrade. Therefore, no contract is possible and you are cancelled.
Someone else did this and reported success but I can't remember who it was now to find their thread.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 4
Registered: ‎18-05-2015

Re: Switch from a 12-month contract to a 30-day contract then cancel?

I see!

 

Just checked and unfortunately it is still available. I didn't really plan to cancel, but I'm buying a cellular Apple Watch and it will not be working on O2.

 

I'll wait until after the cool off period then.