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Kip
Level 1: Joiner
Posts: 4
Registered: ‎30-09-2016
Accepted Solution

Resetting call status

How long should it take to turn off voicemail using dial 1760.   is this instantaneous or should I wait 24 hours before my request is actioned?

Posts: 67,014
Topics: 662
Registered: ‎14-01-2013

Re: Resetting call status

Hi @Kip

It's usually instant. When you turn off its off. Turning back on again is also instant

Help thread here https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

If this isn't happening then you need to contac customer services and ask them to reset your account

https://www.o2.co.uk/contactus

*The Game Is On*


Kip
Level 1: Joiner
Posts: 4
Registered: ‎30-09-2016

Re: Resetting call status

Thanks Kudos   will try again

Posts: 85,720
Topics: 522
Solutions: 10,696
Registered: ‎04-04-2012

Re: Resetting call status

If you're getting an error it could be because of wifi calling being enabled so go into your MyO2 and turn off wifi calling under the device settings and try again.
If using wifi calling you can turn it back on again afterwards.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 4,043
Registered: ‎18-04-2018

Re: Resetting call status

Hi @Kip, any luck turning your voicemail off? Please do let us know how you're getting on with this, and if you need any additional advice at all slight smile

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service.
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Review of the Samsung Galaxy A50 - Read our latest device review by member Poppysmum.
Priority tickets calendar! 24-30 June - Check out which tickets are going on sale or pre-sale this week on Priority!


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Kip
Level 1: Joiner
Posts: 4
Registered: ‎30-09-2016

Re: Resetting call status

Hi Emilie
My original purpose was to extend my ringtone time.,so I thought switching off voicemail would work. It didn't make any difference. My attempts using the **61etc code gave an error message of invalid mmi code. I then contacted O2 support who said they would sort it and extend my ringtone time to 30 secs. It has not worked even though 24 hours has passed.
Any thoughts?
Posts: 85,720
Topics: 522
Solutions: 10,696
Registered: ‎04-04-2012

Re: Resetting call status

As above, disable wifi calling in your MyO2 first.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 4,043
Registered: ‎18-04-2018

Re: Resetting call status

Hi @Kip, I was wondering if you got a chance to try again, disabling wifi calling in your MyO2 first as @MI5suggested? 

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Review of the Samsung Galaxy A50 - Read our latest device review by member Poppysmum.
Priority tickets calendar! 24-30 June - Check out which tickets are going on sale or pre-sale this week on Priority!


If you'd like to take part, why not register? Smiley Happy
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Kip
Level 1: Joiner
Posts: 4
Registered: ‎30-09-2016

Re: Resetting call status

Disabling WiFi calling worked a treat. Thanks @MI5
Posts: 85,720
Topics: 522
Solutions: 10,696
Registered: ‎04-04-2012

Re: Resetting call status

Pleased to hear it Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)