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Resetting call status

Kip
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How long should it take to turn off voicemail using dial 1760.   is this instantaneous or should I wait 24 hours before my request is actioned?

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MI5
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If you're getting an error it could be because of wifi calling being enabled so go into your MyO2 and turn off wifi calling under the device settings and try again.
If using wifi calling you can turn it back on again afterwards.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Cleoriff
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Hi @Kip

It's usually instant. When you turn off its off. Turning back on again is also instant

Help thread here https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

If this isn't happening then you need to contac customer services and ask them to reset your account

https://www.o2.co.uk/contactus

Veritas Numquam Perit

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Kip
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Thanks Kudos   will try again

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MI5
Level 94: Supreme
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If you're getting an error it could be because of wifi calling being enabled so go into your MyO2 and turn off wifi calling under the device settings and try again.
If using wifi calling you can turn it back on again afterwards.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 10
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EmilieT
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Hi @Kip, any luck turning your voicemail off? Please do let us know how you're getting on with this, and if you need any additional advice at all slight_smile

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Kip
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Hi Emilie
My original purpose was to extend my ringtone time.,so I thought switching off voicemail would work. It didn't make any difference. My attempts using the **61etc code gave an error message of invalid mmi code. I then contacted O2 support who said they would sort it and extend my ringtone time to 30 secs. It has not worked even though 24 hours has passed.
Any thoughts?
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MI5
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As above, disable wifi calling in your MyO2 first.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
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Hi @Kip, I was wondering if you got a chance to try again, disabling wifi calling in your MyO2 first as @MI5suggested? 

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Kip
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Disabling WiFi calling worked a treat. Thanks @MI5
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MI5
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Pleased to hear it wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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