Resetting call status

[Kip]

How long should it take to turn off voicemail using dial 1760.   is this instantaneous or should I wait 24 hours before my request is actioned?

[Cleoriff]

Hi @Kip

It's usually instant. When you turn off its off. Turning back on again is also instant

Help thread here https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

If this isn't happening then you need to contac customer services and ask them to reset your account

https://www.o2.co.uk/contactus

[Kip]

Thanks Kudos   will try again

[MI5 · Accepted solution]

If you're getting an error it could be because of wifi calling being enabled so go into your MyO2 and turn off wifi calling under the device settings and try again.
If using wifi calling you can turn it back on again afterwards.

[EmilieT]

Hi @Kip, any luck turning your voicemail off? Please do let us know how you're getting on with this, and if you need any additional advice at all 

[Kip]

Hi Emilie
My original purpose was to extend my ringtone time.,so I thought switching off voicemail would work. It didn't make any difference. My attempts using the **61etc code gave an error message of invalid mmi code. I then contacted O2 support who said they would sort it and extend my ringtone time to 30 secs. It has not worked even though 24 hours has passed.
Any thoughts?

[MI5]

As above, disable wifi calling in your MyO2 first.

[EmilieT]

Hi @Kip, I was wondering if you got a chance to try again, disabling wifi calling in your MyO2 first as @MI5suggested? 

[Kip]

Disabling WiFi calling worked a treat. Thanks @MI5

[MI5]

Pleased to hear it