Solved: Signing up

Anonymous · ‎22-09-2015

Hello
I applied for a new contract on Saturday, online.
I had an automated response saying they may need more info and a decision would take 24hours.
I heard nothing more until yesterday when I had an email stating my order ref and saying my order would be dispatched shortly and I would receive a text or email once it had.
Does this mean it has been accepted?
Thanks

MI5 · ‎22-09-2015

Yes, it has.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-09-2015

Yes, it has.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎22-09-2015

@Anonymous wrote:
Hello
I applied for a new contract on Saturday, online.
I had an automated response saying they may need more info and a decision would take 24hours.
I heard nothing more until yesterday when I had an email stating my order ref and saying my order would be dispatched shortly and I would receive a text or email once it had.
Does this mean it has been accepted?
Thanks

Yes....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

jonsie · ‎22-09-2015

....and there you have it. You should get an email from o2. Clicking on the links is an acceptance of the terms. Check your spam folders.....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

gindygoo · ‎23-09-2015

Also you'll be getting tracking info soon so keep an eye out for it.

Anonymous · ‎23-09-2015

Does anyone know if tracking info is usually sent day before I chose iPhone 6s in rose gold

Cleoriff · ‎23-09-2015

@Anonymous wrote:
Does anyone know if tracking info is usually sent day before I chose iPhone 6s in rose gold

Hi @Anonymous it 'can' be sent on the 24th...but definitely 25th if you are getting it that day. If you have no info and no phone by 25th you may want to contact CS http://www.o2.co.uk/contactus

Veritas Numquam Perit

Anonymous · ‎23-09-2015

So u mean if it's being delivered on 25th (assuming it's in stock) I would receive tracking info on Friday morning

MI5 · ‎23-09-2015

Thursday night usually.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-09-2015

Thanks

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