Last week I received a message saying I hadn't paid my bill and that my calls would be diverted, I spoke to customer services to dispute this as I had paid my bill, 5 days before the due date.
It would take a couple of days to get this sorted and in the meantime a note was placed on my account to say that it was being investigated. None of this was ideal but I was "ok" with the situation as something was being done and I knew that I was in the right.
I was told that I would get a call back the next day (day 2) to be told the outcome of the search for the transaction, again I was "ok" with this.
On day 3, early evening, O2 finally tried to call me back.
I was busy and couldn't answer my phone at the time. 3 calls came in quick succession, on the third call they finally left a voicemail to say that everything was sorted. Brilliant!
I didn't call back because I wasn't able to until a couple of hours had passed, and everything seemed fine anyway.
Day 4 I blissfully went about my day, using my phone as usual.
About midday I was browsing the internet on my phone when it suddenly lost all signal, I just rebooted it, and everything was fine again.
A couple of hours later it happened again, and then again, a few hours after that.
I thought there might be a problem with a mast near me but at the time O2 was reporting full service in my area.
Day 5 I went to visit my parents, about 5 miles away, where I experienced another complete loss of signal, again I rebooted, and signal came back.
Later on day 5 was when it became a real issue.
My wife was on her way back from work, late at night, and became involved in a traffic accident. She tried to call me but, yet again, my phone had lost signal.
I wasn't expecting her home at a certain time, so I had no idea that she'd been delayed by the accident.
It wasn't until she arrived home and told me what had happened that I realised that I had lost signal, again!
She was fine, but it could have been so much worse, and I would have had no idea.
I’ve done several checks on my phone, I’m currently working as a mobile developer (Java, C# and HTML 5) so I know what I’m doing. I found nothing wrong.
I swapped my wife’s SIM into my phone for about 6 hours and had full signal the whole time.
I’m due to upgrade this month but I’m seriously doubting whether I should stay with O2.
I know I need to speak to customer services again but, before I do, I wanted to ask if anyone else has had a similar experience repeatedly losing signal after any kind of dispute with O2?
TLDR; O2 said I hadn’t paid my bill but I had.
That was sorted but now I regularly lose signal without any explanation.
Has this or something similar happened to anyone else?
Resist and multiply
