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O2 Upgrade on Us - Insurance replaced phone?

Keeganamo
Level 1: Joiner
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on ‎20-08-2018 16:31

on ‎20-08-2018 16:31

Hi guys,

 

I'm wanting to utilise the upgrade on us as part of my pay monthly contract. When I go to select it online, it shows my old phone details.

 

My iPhone 7 was stolen and O2 Insurance offered me an iPhone 7 Plus as a replacement. I did ask if this would affect my contract at all and they said no, so I took the offered replacement. However I'm a bit concerned that this will affect the Upgrade of Us offer as per my contract.

 

Will the change in phone affect the offer at all?

 

Cheers!

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MI5
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on ‎20-08-2018 17:22

on ‎20-08-2018 17:22

You'll need to call customer service to get your account updated but you should get the value of the 7 plus when you trade in.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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on ‎21-08-2018 10:49

on ‎21-08-2018 10:49

Hi @Keeganamo, I hope the reply above answered your question slight_smile Please let us know how you get on with your upgrade though; which device were you thinking of upgrading to?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Keeganamo
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on ‎21-08-2018 12:43

on ‎21-08-2018 12:43

Hey guys,

 

Thanks for your help!

 

I spoke with the upgrades team and they spoke with a store who said it wouldn't be possible, but as the alternative model was offered by O2 Insurance, they've referred me to the complaints team who should be able to help hopefully!

 

@EmilieT, looking at going up to the iPhone X slight_smile

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MI5
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on ‎21-08-2018 12:46

on ‎21-08-2018 12:46

Rolleys

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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