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Voicemail

Louise
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I’m having trouble activating my voicemail. I moved to o2 months ago and transferred my old phone number and when I dial 1750 it said they do no have my number and unable to activate voicemail. I’ve tried the o2 guru many times with no luck. They managed to set up call divert ( which I didn’t want) but seem unable to just set up voicemail. My phone number in my phone settings is correct and I’ve tried 1750 and ##002# with no luck. Can anyone help?!
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MI5
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That's an error O2 side, not on your phone.
I'm afraid you will have to call customer services again to have your account updated
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
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What error message do you get when sending 1750?
https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Louise
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It says “your voicemail could not be activated as we do not have your phone number” I’ve checked my settings and it is the correct number there...
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MI5
Level 94: Supreme
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That's an error O2 side, not on your phone.
I'm afraid you will have to call customer services again to have your account updated
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Louise
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Thanks for clarifying that. I might just have to go into a shop as the “gurus” can’t seem to help!
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MI5
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Unfortunately, these days, you have to keep trying a few times until you find someone who knows what they are doing!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
Former Staff
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Hey @Louise welcome to our community. slight_smile Sorry to hear about your voicemail issue - I hope it gets resolved soon. Please do update us on how it goes and if you've made any progress with this?

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Louise
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I’m in touch with o2 so will let you know when/if this gets sorted!
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