Solved: Re: Regards lost sim

Anonymous · ‎29-08-2017

Hi I just wanted to say I’m on holiday and I have lost my O2 SIM card and wanted to ask if I can get a new sim.

MI5 · ‎29-08-2017

Hi @Anonymous

You will need to contact customer service on the number from abroad here http://www.o2.co.uk/contactus

You should also report your sim lost as to avoid a big bill if someone finds it and uses it.

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Lost-or-Stolen-O2-Device-How-to-Report-it/m-p/1023990

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎29-08-2017

Hi @Anonymous

You will need to contact customer service on the number from abroad here http://www.o2.co.uk/contactus

You should also report your sim lost as to avoid a big bill if someone finds it and uses it.

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Lost-or-Stolen-O2-Device-How-to-Report-it/m-p/1023990

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎29-08-2017

Yes you can easily enough and you need to call them to get the sim blocked and a new one to be delivered to your UK address.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎29-08-2017

Contact number from a landline (only free from another UK phone)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎29-08-2017

Live chat should be able to help you too.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MercedesS · ‎30-08-2017

Hello @Anonymous, welcome to the O2 community!

Sorry to hear you've lost your SIM. Please follow their advice let us know if we can help you more

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Beenherebefore · ‎30-08-2017

I'm intrigued......how do people lose sims ?

I have never removed my sim from my phone.....why would I ?

"My life is a facsimile of a sham"

MercedesS · ‎30-08-2017

Not sure if this is the case but, maybe like me, they have 2 and keep changing them? International calls are expensive so, I have to use 2 to talk to my family

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Cleoriff · ‎30-08-2017

@Beenherebefore wrote:
I'm intrigued......how do people lose sims ?

I have never removed my sim from my phone.....why would I ?

Same here @Beenherebefore...At one point I did have two phones when I went to Spain..one had an O2 sim in the other had a Spanish sim....so I cheated a bit until O2 Travel came in.....

Veritas Numquam Perit

Beenherebefore · ‎30-08-2017

It just seems recently to have been a common problem posted on here.

"My life is a facsimile of a sham"

O2

Regards lost sim

Cancelling my contract

pac code needed

Return to store

O2 account

Billing