Regards lost sim

[Anonymous]

Hi I just wanted to say I’m on holiday and I have lost my O2 SIM card and wanted to ask if I can get a new sim.

[MI5 · Accepted solution]

Hi @Anonymous

You will need to contact customer service on the number from abroad here http://www.o2.co.uk/contactus

You should also report your sim lost as to avoid a big bill if someone finds it and uses it.

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Lost-or-Stolen-O2-Device-How-to-Report-it/m-p/1023990

[jonsie]

Yes you can easily enough and you need to call them  to get the sim blocked and a new one to be delivered to your UK address. 

[MI5]

Contact number from a landline (only free from another UK phone)

[jonsie]

Live chat should be able to help you too. 

[MercedesS]

Hello @Anonymous, welcome to the O2 community!

Sorry to hear you've lost your SIM. Please follow their advice let us know if we can help you more 

[Beenherebefore]

I'm intrigued......how do people lose sims ?

I have never removed my sim from my phone.....why would I ?

[MercedesS]

Not sure if this is the case but, maybe like me, they have 2 and keep changing them? International calls are expensive so, I have to use 2 to talk to my family 

[Cleoriff]

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@Beenherebefore wrote:
I'm intrigued......how do people lose sims ?

I have never removed my sim from my phone.....why would I ?

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Same here @Beenherebefore...At one point I did have two phones when I went to Spain..one had an O2 sim in the other had a Spanish sim....so I cheated a bit until O2 Travel came in.....

[Beenherebefore]

It just seems recently to have been a common problem posted on here.