Refunds

[dizliz]

O2 let me down in a major fashion, paid 40.00 upfront for a reconditioned phone, it never arrived due to o2 not filling out delivery form properly and was returned by courier. Nobody could tell me at any stage what was going on and insisted they needed to send a code to my new phone but hey! How? I didn’t have the phone! Long and short. I have not received a refund and they have taken further funds from my account. Without getting stressed about it all again does anyone know how I can resolve this?

[MI5]

@dizliz 

I'll ask @O2Lisa to check for you.

[O2Lisa]

Morning, thanks for the tag @MI5 

So sorry to hear this @dizliz, I'll message you privately and get this looked in to for you 

[MI5]

Morning @O2Lisa 

Thanks....

[O2Lisa]

You're welcome @MI5 

[dizliz]

Still no response tried to r wet ply to a message but no reply option. I’m owed 40.00 for phone, 23.00 for service not received and 9.42 for the monthly phone plan. My patience is running out rapidly and if it not sorted out shortly I will take to social media.

[O2Lisa]

Morning @dizliz I messaged you yesterday but the message still shows unread, at the top of your page it should show you have a private message 

I can't discuss a customers account on a public forum but if you private message me back I can look in to this for you and I'll do my best to help.

[dizliz]

Who knows if you will get this as the page does not have the facility at the top of the page for me to message you back.

[MI5]

@dizliz 

Check you are looking in the right place as shown in this image.

[dizliz]

My page looks nothing like that.