Refunds

dizliz · ‎09-03-2021

O2 let me down in a major fashion, paid 40.00 upfront for a reconditioned phone, it never arrived due to o2 not filling out delivery form properly and was returned by courier. Nobody could tell me at any stage what was going on and insisted they needed to send a code to my new phone but hey! How? I didn’t have the phone! Long and short. I have not received a refund and they have taken further funds from my account. Without getting stressed about it all again does anyone know how I can resolve this?

MI5 · ‎10-03-2021

@dizliz

If You're viewing the forum on a mobile or tablet you need to scroll to the bottom of the page and tap on "full" view.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

dizliz · ‎11-03-2021

Still not heard anything have sent my details over to o2lisa

MI5 · ‎11-03-2021

@O2Lisa

Starts at 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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