Water Damage

[Tay]

My iphone 11 Promax has got water damage, i have insurance and have had the phone over a year and never replaced anything on it its in perfect condition. Will O2 replace the phone without any cost or will i still be charged even though ive got insurance and paid it for over a year with no use of the insurance till now?

[Anonymous · Accepted solution]

Hello @Tay

If you looking to claim on the Insurance for the Phone then you will have an Excess fee to pay I'd imagine.
Information about O2 Insurance

You will need to call O2 to make a Claim.

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