on 28-05-2018 13:00
It's nearly time for me to upgrade on my 'normal' 24 month contract which I habitually do to get a nice, new, shiny phone. However, logging in to my account I see that I have the option of changing to a 'Refresh' contract and although I've read a lot of the information I still can't work out if it would be advantageous for me.
Will I still be able to upgrade my phone, whichever phone I choose on Refresh, at the end of a certain period of time as I do now. ie choose a phone (always one with no up front fee) and simply carry on? Or would I be stuck with the phone I took out, as I thought I read that you can only upgrade like this with certain phones on Refresh? I'm going all googly eyed trying to find the exact info.
Any clarity would be gratefully received
Solved! Go to Solution.
28-05-2018 13:09 - edited 28-05-2018 13:12
Check out how Refresh works https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093
You will be able to upgrade after 12 months (or when you pay the device plan off
If you want a new handset or device at any point throughout your minimum term then all you have to do to upgrade is to pay off the remainder of the total cost of your handset or device in full then you can choose a new device & tariff of your choosing then you will start a new 24 month cycle.
on 28-05-2018 13:10
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 28-05-2018 13:19
Hi and thank you both but its this bit that has confused me...this is what's written in the 'Offers Explained' section. Is this a different upgrade then? Sorry I'm being a bit dozey!
WHAT IS OUR YEARLY UPGRADE PROGRAMME AND WHICH PHONES AND TARIFFS CAN I GET IT WITH
With selected phones and tariffs, we’ll upgrade your phone after 12 months, on us. So you don’t have to miss out on the latest phone.
You can get it when you buy a new Samsung Galaxy S9, Samsung Galaxy S9 Plus, iPhone X, iPhone 8 or iPhone 8 Plus, on one of our 20GB or more O2 Refresh tariffs.
on 28-05-2018 13:21
@AnnieRiver You can only get it on those particular phones & expensive tariffs & unless someone knows more, I think you have to either give back the old phone or use it to pay off the current device plan
on 28-05-2018 13:26
Thank you lovemyphone. It all sounds a bit fiddly to me if I'm honest and I've just read that there has to be a credit check for your first refresh which will mess with your credit score too. At least with what I've got I know upgrading is just a really simple process.
on 28-05-2018 13:30
@AnnieRiver If you are starting a new contract then yes you will need a credit check but if it’s an upgrade then no need for a credit check. Hope it works out for you, whichever way you decide
on 28-05-2018 13:47
@AnnieRiver As explained in my guide linked above, the Refresh contract is split into 2 parts, the device plan where you are paying a set amount for the device then the airtime plan which is your chosen tariff which you also pay a set amount for. A standard 24 month contract is where you are paying a lump sum each month for everything in one. On Refresh your airtime bill is generated on a set date each month then the device plan is paid 14 days later