Refresh and upgrading.

[AnnieRiver]

Hi, 

It's nearly time for me to upgrade on my 'normal' 24 month contract which I habitually do to get a nice, new, shiny phone. However, logging in to my account I see that I have the option of changing to a 'Refresh' contract and although I've read a lot of the information I still can't work out if it would be advantageous for me. 

Will I still be able to upgrade my phone, whichever phone I choose on Refresh, at the end of a certain period of time as I do now. ie choose a phone (always one with no up front fee) and simply carry on? Or would I be stuck with the phone I took out, as I thought I read that you can only upgrade like this with certain phones on Refresh? I'm going all googly eyed trying to find the exact info. 

Any clarity would be gratefully received

Thanks!

AnnieRiver

[MI5]

Yes, you will be credit checked if moving from a standard contract to refresh, this is because of the additional cca required for the refresh part of the contract.
If you are happy to just upgrade every 2 years, there's no benefit to you moving to refresh.

[AnnieRiver]

Yes sorry, I used the wrong terminology. They are calling it an upgrade but I would be switching from a standard plan to a refresh plan. I appreciate the responses but some have said that I can upgrade on Refresh as with my standard plan and some have said that i can only upgrade with certain phones/tariffs so I'm still not sure on what's correct. 🙃

[Anonymous]

They usually call it Speed To Refresh when they are trying to get you to upgrade or on a new contract 

[MI5]

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@AnnieRiver wrote:
Yes sorry, I used the wrong terminology. They are calling it an upgrade but I would be switching from a standard plan to a refresh plan. I appreciate the responses but some have said that I can upgrade on Refresh as with my standard plan and some have said that i can only upgrade with certain phones/tariffs so I'm still not sure on what's correct. 🙃

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You can have any of the phones in the shop on refresh.

But, don't confuse refresh with the 12 month upgrade on us, as that is something different that only applies to certain phones.

Basically you have refresh, which is any phone o2 sell directly on which you can upgrade at any time by paying off what you owe on the device plan, or

Upgrade on us, which means you can hand your phone back after 12 months and upgrade without paying off the device plan yourself.

[jonsie]

Bear in mind too, if you take a standard 24 month contract you pay the same tariff until you terminate the contract,With Refresh your payments reduce once the device is paid off.