Solved: Re: Redelivery turned into cancellation

Anonymous · ‎07-11-2016

Hi,

I originally ordered a OnePlus 3 phone a few weeks back and was told it was out if stock. I have since moved house and rang up to change delivery address, first time they didn't actually submit the request. It didn't arrive at new address so I got in touch and was told O2 hadn't received it back from the courier! I contacted them this morning to find that apparently they cancel orders that get sent back, I didn't want it cancelled I just wanted them to deliver to my new address! Has anyone else found that this has been the case for them?

Kind regards

MI5 · ‎07-11-2016

That's the usual process with O2.
You'll have to re-order it now with your correct address.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-11-2016

That's the usual process with O2.
You'll have to re-order it now with your correct address.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-11-2016

What a silly system , no one from customer service told me this would be the case. Many thanks for your help.

MI5 · ‎07-11-2016

Hope you get phone this time

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Redelivery turned into cancellation

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Leaving O2

Contract

Sony Xperia 1 VII

bill

Use of phone in Australia and contract