Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Trying to set up a direct debit to pay my phone bill

After numerous requests (demands?) from 02 to set up a direct debit to pay my bill I finally relented in August, or so I thought. I altered the payment date to suit me (by a couple of days), recieved a confirmation text from 02, my bill was revised s...

Resolved! can't receive MMS abroad...(phone tries to download but fails eventually)

Hi, This is a little convoluted but here goes: I have a phone which I bought in the US unlocked (LG Nexus 5x), been using an O2 PAYG SIM with bundle (and additional £10 credit on top of that) the last few days in the UK, but now I'm in Hong Kong with...

Resolved! Retrieve old text and voicemails

HiI need to retrieve old text messages and voicemails that have never reached my phone.My sim card wasn't in my phone for the last 5 months as i was travelling. Ho can i retrieve the texts and voicemails / calls i missed during that time ?Thank you

Unimpressed

Just finished a 1.5 hour online chat with support staff and have the following comments. Not sure that O2 want my continued support: Couldn't save the chat conversation - handy for sending to the complaints department: Got passed to 3 different opera...

Resolved! Additional contract for existing customer- how strict is credit check?

Hi I am looking to get an iPad+contract to run alongside my mobile contract. However, my credit rating is poor (though my financial situation has improved and I have no outstanding debt). My payment history with O2 is excellent. My question is; will ...

Resolved! O2 bill

Hello. I want to make online payment, but my bill is disconnected now. So how i need to do that?

Resolved! A considered regression of a contract

Ok, So I've been looking into switching down my current contract into something more managable as I'm currently paying a little more than I would want. However I believe I have found a way in which I can move from Refresh to Sim-Only to Pay&Go. Howev...

Resolved! o2 pay monthly new contract

It has been almost one week since I took out a new contract. Every time I login into my o2 account I just see discontinued bill I do not see the new contract. When go into the o2 app nothing shows up at all data, minutes, texts is blank. I want to kn...

Resolved! Changed contracts and no service!!

I changed from payg to monthly taking an iPhone 5s a week ago wanted to keep my old number 4 times o2 tried to swap my number didn't work ,eventually I did it with text service simswap but payg tariff is on phone and not monthly. Keeps asking me to t...

Resolved! Getting a new Etop-up card for new sim card

How do you get a new etop-up card for a new sim card, because I couldn't find it in with the sim card packaging?

O2

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