Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Why is 4g not available while in Spain

Why is it that I can't get 4g while roaming in Spain? I'm here with a mate and he is on Vodafone back in the U.K. he has got constant 4g. I've not seen it once, we pay £1.99 a day, l believe one of the more expensive roaming charges, so why is it O2 ...

Resolved! Travel to USA and New Zealand

What is the best way to stay connected at the best possible rates in New York and New Zealand please

Resolved! Switched to o2 previous number has not been transferred - not happy

I've switched from Giffgaff to 02 due to the fact, the signal for 02 is strong in my area and I have most of my family on the network. I got the PAC code from Giffgaff and filled a form in on Friday afternoon, told my number would switch to 02. Monda...

Resolved! Extra charges

I have been charged £24.79 per minute for a scam call on a Sunday I dont think this is right O2 should contact account holders and or have some kind of securety to block this type of scam instead of giving the callers our hard earned money I will be ...

Resolved! O2 Refresh: Paid for device and disconnected airtime, but O2 want to charge the total airtime.

I signed up to a refurbished iphone 6 O2 refresh deal in August and after some few days I decided to cancel the airtime and pay off the device aspect of the contract because I found a better airtime deal. I phone O2 and everything was a success: devi...

Resolved! Order accepted or not?

Hello, I ordered an iPhone 7 today online to be collected at my local store on 1 October. I accepted all the contract terms ect and got an order confirmation that confirmed my order and they need to do some checks. Although they have taken the £59.99...

Resolved! Returning store bought handset for refund

Hi all, I have read the returns / cancellation policy stuff etc but still unsure ... I am tempted by the new OnePlus 3 phone being sold instore. However, having never owned a non-premium brand phone before I am hesitant. I know with Vodafone you can ...

Resolved! Paying of device plan

I have £90 left to pay on my device plan but I don't want to renew my contract if I pay that will I have to still pay the airtime till my contract ends in March 2017

o2 Customer Service - Total Farse

Morning all, I'd like to share my recent experience, o2 probably wont like this. So I'm nearing the end of my contract and o2 contact me offering an early upgrade. Great I thought so I took the upgrade and got my new phone. My wife then say's could s...

Access my o2 contract online and view my bill

I seem to have no services associated with my O2 account. I have a business account with O2, but when I login to my account, there are no services associated to my account. As a result I am not able to check any if my bills online, nor do anything el...

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