Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

All-rounder Data Bolt-on

Have had this bolt-on with my account since I started the contract. At the time it included 500Mb Data, some sort of Wifi allowance (which never worked anyway!) and 20MMS messages. I've just downgraded my pay monthly tariff... which all went smootly....

Anonymous by Not applicable
  • 3 replies
  • 0 kudos

Resolved! O2 "Unlimited" Complaint

I think it's very strange that O2 offer a service called O2 Unlimited, but in fact, it's restricted to the tune of 2,990 texts (less than 100 texts a day per month) but 12,000 minutes (over 6 1/2 hours a day for a month). Hardly 'unlimited' is it? As...

Anonymous by Not applicable
  • 28 replies
  • 0 kudos

Resolved! My monthly extras

Good morning, I have notices on my phone bill that since January this year I have been charged £2.50 for "My monthly extras" . Can you please tell me what this is for? my mobile number is. Thanks Martin

Anonymous by Not applicable
  • 3 replies
  • 0 kudos

Resolved! Live Chat is shocking!

I've used Live Chat twice in the last few weeks and both times they gave me the worng information.I only wanted to ask about my sim and had waited on the phone for half and hour and knew as it was getting near closing time, they wouldn't be able to h...

pam by Level 4: Observant
  • 22 replies
  • 0 kudos

My O2 accounts and high bill

Hi, I've got two O2 numbers. One of my numbers has a bill of £1700 as I was stupid to use charge to bill and didn't keep track of what I was spending. O2 have put a bar on incoming and out going calls and texts on that number. Will O2 but a restricti...

Anonymous by Not applicable
  • 9 replies
  • 0 kudos

Video calls

Hi ive got a o2 unlimited contract so are video calls included in this?

Anonymous by Not applicable
  • 13 replies
  • 0 kudos

No internet for 1 and half weeks

Hey yes fantastic carnt even get my basic data usage working 1and a half weeks no internet Trafford park joke 1week compo £8 disgusting I accepted then suprise again 3 more days not working again stay clear from 02 in future voda sounds good

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

Resolved! infinite bills and cut with no reason to my connection

hello I want to know if it is a normal procedure say that there is a fixed bill of Pound 22 a month in the beginning of the contract and than see arrive infinite bills for several months and have cut to my connection with no reason. my month start on...

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Nexus 5 delayed text messages

Hello all,I have had the Nexus 5 for a few months now and have been liking it. Last Thursday I upgraded my SIM only contract to a 4G tariff. Ever since I have been getting delayed text messages.O2 sent me out a new SIM (well, 2 actually) and I activa...

Anonymous by Not applicable
  • 5 replies
  • 0 kudos